KaamNama / Customer & issue triage
Customer & issue triage
Organize society complaints from one update
Capture the location, issue, stated urgency, responsible follow-up and what remains open. Resident communication stays a draft until reviewed.
- Complaint facts and location recorded
- Urgency and follow-up kept visible
- Acknowledgment draft avoids false completion promises
What the reviewed result can contain
“B-304 se paani leak ki complaint aayi hai, plumber ko urgent bhejna hai”
Output for review- Complaint record: B-304, leak, urgent
- Staff task: plumber visit
- Resident acknowledgment draft — aap approve karo tab jaata hai
Grounded in the source note · draft only ✓
How it works
- Type the complaint and location
- Review urgency, assignment and open questions
- Use the reviewed record and choose whether to share the acknowledgment draft
Common questions
Will the resident receive an automatic reply?
No. KaamNama creates a draft acknowledgment only; a person reviews and shares it.
Can it say the issue is fixed when it is not?
No. Completion must be stated in the source. Otherwise the issue remains open or pending.
Does it replace an emergency process?
No. Urgent or safety-related complaints still need your existing escalation and emergency procedures.
हिन्दी संस्करण: एक update से society complaints व्यवस्थित करें