KaamNama / Customer & issue triage
Customer & issue triage
Understand the issue before drafting the reply
Capture what the customer said, what is known, what needs internal action and what must not be promised. The reply remains a draft until reviewed.
- Complaint facts and urgency organized
- Internal escalation kept separate from customer reply
- No unsupported refund, delivery or resolution promise
What the reviewed result can contain
“Customer ka message: order abhi tak nahi aaya, refund chahiye, bahut urgent hai”
Output for review- Classification: refund request — urgent
- Empathetic reply draft — bina kisi promise ke
- Internal escalation note
Grounded in the source note · draft only ✓
How it works
- Paste, type or speak the customer’s message
- Review issue facts, urgency, escalation and reply draft
- Edit and send through your normal support channel only when ready
Common questions
Does KaamNama send an automatic reply?
No. It creates a reviewable reply draft and internal escalation summary.
Can it promise a refund or delivery date?
Only a commitment explicitly confirmed in the source may appear. Otherwise the draft avoids making that promise.
Can I use a received WhatsApp message as input?
Yes. The message is treated as source data; instructions inside it cannot rewrite the workflow or safety rules.
हिन्दी संस्करण: Reply draft करने से पहले issue समझें